Check and Cancel
Posted on 27th August 2026
New: Check or Cancel Your Appointment by Phone
We have introduced a new automated Check & Cancel service to make it quicker and easier for patients to manage existing appointments without needing to wait to speak to our reception team.
When you call the practice, simply select:
Press 1 to check or cancel an existing appointment
You will be asked to confirm some details so that our telephone system can securely identify you.
Once identified, you can:
- Hear details of your upcoming eligible appointments
- Request your appointment details by text message
- Cancel eligible appointments
- Receive a text message confirming your cancellation
What if the system can't find me or my appointment?
Don't worry. If the automated service is unable to identify you, cannot find an eligible appointment, or is unable to complete your request, your call will be transferred to our appointments team for assistance.
Cancelling an appointment
Not all appointment types can be cancelled using the automated service.
Where cancellation is available, you can cancel up to 2 hours before your appointment. If you need to cancel closer to the appointment time, please contact the practice directly.
Why use Check & Cancel?
Using the automated service for simple appointment enquiries and cancellations helps reduce telephone waiting times and allows our reception team to concentrate on patients who need to speak to us directly.
Next time you need to check or cancel an appointment, call your usual practice number and press 1.
Thank you for helping us make our telephone service more accessible for everyone.
